Managed File Transfer Vendor Announces 99.7 % Customer Satisfaction Results
Glendale CA – September 17th, 2013 – bTrade, the industry leading compression and managed file transfer (MFT) provider, today announced the results of its customer satisfaction survey aimed at measuring customer experiences and perception of its services.
Survey respondents rated bTrade on key metrics including: expertise and professionalism of employees, timeliness and effectiveness of problem resolution, return on investment, and overall customer service satisfaction. The survey respondents rated their experience with bTrade as extremely positive with a 99.7% rating for customer satisfaction excellence.
Customers also had the option to comment on their experiences with bTrade: “Our partnership with bTrade is one of our most valued relationships.” Another survey respondent wrote: “Your responsiveness and expertise is one of the biggest reasons we have remained customers with bTrade.”
“It is extremely gratifying to receive this recognition from our customers,” said Steve Zapata, President and CEO of bTrade. “We invest in the development of our people to deliver the best customer experience, from designing and implementing holistic managed file transfer technology solutions to managing and optimizing these investments over time,” added Zapata.
For more information on bTrade’s solutions and services, please visit bTrade.com.