Scott Beland, Director of Support, bTrade LLC
Providing Excellent Customer Service
Customer service is the heartbeat of bTrade and we are proud to have an outstanding team working every day to help customers resolve their issues.
At bTrade, we are not only the experts in managed file transfer and data security, but we can also solve problems or answer your questions, whether it’s related to bTrade solutions or integrating with other technologies. We understand the challenges that you face every day, and we are here to assure you that your data is secure along with the complexities of complying with all the governance rules and regulations.
bTrade has a different philosophy in regards to customer support, which is probably why our customers consistently give rave reviews. We believe the most effective way to get to the heart of an issue is to have the right people who can resolve the issue on the front lines. Many companies dedicate huge budgets to shorten the resolution time of their support cases. We’ve found that the best way to do this is to put the people with the answers at the front door. Real people, with real knowledge, to provide real answers: really quickly. The bTrade support staff has an average of more than 20 years’ experience in IT and data security, and has a passion and dedication to meeting your service/support needs.
bTrade Customer Satisfaction Survey
bTrade continues to conduct periodic customer satisfaction surveys. The information obtained from monitoring and measuring this information helps us identify opportunities for improving our organization’s strategies, solutions, processes and characteristics that are valued by you. That is one reason why we continue to have a 99.7% client satisfaction rating, which is well above the 76% satisfied score for the overall Computer Software Industry, according to the ACSI.
Do You Have a Current bTrade Maintenance and Support Plan?
Our Support plan provides phone or email support Monday through Friday, 8 a.m. to 6 p.m. CT from our support team based in the US. If you would like to learn more about our maintenance or professional services visit our website or contact one of our Solution Specialists.
Wishing You Happy Holidays!
2014 will soon be upon us and it is my sincere wish that all of our customers, partners and bTrade team members have a wonderful holiday and prosperous new year!
Next Generation Managed File Transfer Technology: secureXchange 4.0
bTrade has been very busy planning and preparing for 2014 and beyond, as we continuously improve our managed file transfer solutions and capabilities. We have continued to execute our growth strategy through the ongoing deployment and success of our next-generation managed file transfer solution, secureXchange. secureXchange 4.0 was designed to meet the critical and changing needs of the managed file transfer market, and more importantly, the demand from our customers for a solution that is easy-to-use, deploy and operate, while also affording full governance, compliance, mitigated risk and transparency.
Financial and Business Update
bTrade remains on target to finish 2013 with increases in both net income and year-over-year revenue. We have seen strong financial growth enabling us to continue to invest in new capabilities and in the expansion of key personnel. Our sales teams continue to build an impressive pipeline of business with existing customers looking to upgrade and with new customers in the strategically important SMB space, as well as solid adoption from Fortune 500 companies located in the various geographies of the world. We are reaching new heights as we realize the benefits of our prior strategic investments that have helped us achieved market traction.
99.7% rating for Customer Satisfaction Excellence.
In the fall, we released the results of our customer satisfaction survey aimed at measuring customer experiences and perception of bTrade as well as our software and services. We were pleased with the results of the survey, as respondents rated their bTrade experience as extremely positive with a 99.7% rating for customer satisfaction excellence. It was extremely gratifying to receive this recognition from our customers. Our investment in the development of our people to deliver the best customer experience, from designing and implementing holistic managed file transfer technology solutions, to managing and optimizing these investments over time, is paying off in a big way for our customers.
Looking Forward
These are exciting times at bTrade as well as in the managed file transfer marketplace. We thank you for your continued interest and investment in our company, and we look forward to working with all of our customers in 2014. We value our relationship and business with you.
Once again, I wish you happy holidays and much success in the New Year and across all your endeavors!
Yours Very Truly,
Steve Zapata
CEO & President, bTrade LLC
From the Office of the President
Steve Zapata, CEO and President, bTrade LLC
bTrade Achieved Very Strong Business And Financial Results For The First Half Of 2013
It has been a tremendous first half of the year for bTrade, as we have continued to achieve strong financial results and great success in all elements of our business.
bTrade has continued to execute its growth strategy through industry partnerships, certifications and the continued deployment and success of our next-generation managed file transfer solution named “secureXchange.” secureXchange is designed to meet the critical and changing needs of the Managed File Transfer market, and more importantly, the demand from our customers for a solution that is easy to use, deploy and operate, while also affording full governance, compliance, mitigated risk and transparency.
In July, the company announced the release of secureXchange 4.0. This modern platform expands functionality and brings new features and improvements to the enterprise without the usual costly overhead or extensive services.
Some of the secureXchange 4.0 enhancements include:
• Radically new GUI with natural flow patterns
• Quick and easy onboarding
• Enhanced support for high availability and clustering
• A robust migration tool
• Exponential performance enhancements
• Utilizing the latest versions of Java
• Additional support for XML and EDI files
• Significant certificate management improvements
• Improved and enhanced auditing capabilities
For customers using TD products, upgrading to secureXchange is a streamlined process designed to eliminate errors and problems by utilizing the included migration tools.
For customers using non-bTrade solutions, the same migration tools are available to shorten the migration to secureXchange. The bTrade services team has extensive experience replacing existing, out-of-date MFT products and primary gateways.
For more information on upgrade and migration options, please contact a member of the bTrade team.
These continue to be exciting times at bTrade, and we thank you for your continued interest and investment in our company. We look forward to continuing to serve you with new and enhanced managed file transfer solutions to meet your evolving needs. We value our relationship and business with you.
Yours Very Truly,
Steve Zapata
President and CEO, bTrade LLC
From the Office of the President
Steve Zapata, CEO and President, bTrade LLC
Finishing Strong
bTrade ended 2012 with great business momentum. We continued to execute our growth strategy through industry partnerships, certifications and the introduction of our next generation secure file transfer and managed file transfer solution called secureXchange. We have seen strong financial growth enabling us to invest in new capabilities and in the expansion of key personnel.
I would like to share with you some of our business highlights:
bTrade’s Financial Highlights for 2012 Include:
Revenue, Net Income, Cash and EBITDA all increased – bTrade remains debt free
- Close to 10% revenue increase in 2012 over 2011
- 8% increase in net income 2012 over 2011
- Operating margins remained healthy and strong
- Increased cash flows over 2011
- Achieved the high end of EBITDA at 55%
- Nearly doubled top line revenue since 2009
Launch of secureXchange
For more than 20 years, bTrade has delivered world-class and reliable secure file and managed file transfer solutions that provide the security, speed and integrity demanded by its many customers located around the globe. With secureXchange, bTrade ensures a unified approach to innovative, simplified solutions. This latest step constitutes an across-the-board consolidation of all currently published secure file transfer and managed file transfer solutions under a single banner, secureXchange. secureXchange is a fine blend of proven solutions, tried and tested over the past two decades, and advances the core of bTrade’s vision which is to continue evolving the company into the premier global provider of compression and securefile transfer and managed file transfer solutions.
Jerome Mendell Joins the bTrade Leadership Team
In 2012, Jerome Mendell joined the bTrade leadership team as VP of Global Sales. Jerome is responsible for sales strategy and developing the capabilities of the company’s global sales team. Jerome has over 13 years of sales leadership experience in software technology, specifically in the managed file transfer (MFT) software field. He has a wealth of experience that ranges from building strong customer relationships and partner channels, to executing global strategy.
Partnership Brings bTrade’s MFT Solutions to the Mexican Market
bTrade has partnered with Mexican technology and service provider, ATEB Servicios, to launch bTrade’s MFT solutions into the Mexican market. The joint partnership will make it easy for companies to exchange files quickly, securely and cost-effectively across all major platforms—both within the walls of their enterprises and outside of it.
Minority Business Certification (MBE)
bTrade met the certification criteria for a “Minority Owned Business Enterprise” as established by the National Minority Supplier Development Council (NMSDC) and approved by the Board of Directors of the Southern California Minority Business Development Council (SCMBDC). Certification is generally required by many of the largest companies, as well as universities, hospitals and other buying institutions. The nearly 200 corporate members of NMSDC and SCMSDC represent a Who’s Who in Corporate America.
New and Expanded bTrade Customers
- Entertainment Industry – Signed an agreement with a leading multinational entertainment and motion picture provider to deploy bTrade’s strategic secure file and managed file transfer solution secureXchange, which will provide and exchange information with their trading partners located around the globe.
- British Columbia Ministry of Health – Expanded their use of bTrade software to handle additional data transmissions.
- Polish Judicial System – bTrade has expanded into the judicial system in Poland with multiple installations in the local district courts.
- Banking Industry in Panama – Every major bank in Panama is using bTrade software to meet their security needs.
These are exciting times at bTrade, and we thank you for your continued interest and investment in our company. We look forward to continuing to serve you with new and enhanced secure file transfer and managed file transfer solutions to meet your evolving needs. We value our relationship and business with you.
Yours Very Truly,
Steve Zapata President and CEO, bTrade LLC
From the Office of the President
Steve Zapata, CEO and President, bTrade LLC
Strong First Half of the Year
It has been a tremendous first half of the year for bTrade, as we have continued to achieve strong financial results and great success in all elements of our business.
I would like to share with you some of our business highlights:
Peter Voveris Joins the bTrade Leadership Team
In June, Peter Voveris joined the bTrade leadership team as Director of Pre-Sales and Professional Services. In addition to product management, Peter will be responsible for managing the end-to-end delivery of client engagement projects and leading the professional services and delivery efforts within bTrade’s target markets. Peter will enhance bTrade’s client service capabilities and offering for our customer base.
Minority Business Certification
In July, bTrade met the certification criteria for a “Minority Owned Business Enterprise” as established by the National Minority Supplier Development Council (NMSDC) and approved by the Board of Directors of the Southern California Minority Business Development Council (SCMBDC). Certification is generally required by many of the largest companies, as well as universities, hospitals and other buying institutions. The nearly 200 corporate members of NMSDC and SCMSDC represent a Who’s Who in Corporate America.
Launch of bTrade Secure for the SMB Market
In July bTrade introduced bTrade Secure SMB which is oriented towards the non-enterprise customer. bTrade Secure SMB is a powerful, lightweight (client/server), feature-rich file transfer solution that can run on a desktop or enterprise level server and addresses the three principle challenges faced by most companies today–security, ease-of-use and management/control. This powerful solution makes it easier for small and medium-sized businesses (SMBs) to deploy and securely exchange data in a cost-effective manner.
Financial Update
In August bTrade announced its first half financial update. Highlights included: – 13% revenue growth in first half 2012 over first half 2011 – 21% increase in Net Income in first half 2012 over first half 2011 – Maintained the high end of EBITDA which is currently at 55% for 2012 Strong and increased recurring maintenance revenue streamsContinued strong and increasing cash position over 2011 – Bank debt related to the acquisition of bTrade in 2008 was retired seven years early
New Partnership with ATEB Servicios brings bTrade’s MFT Solutions to the Mexican Market
In August, bTrade announced it has partnered with Mexican technology and service provider, ATEB Servicos, to launch bTrade Secure solutions into the Mexican market. The joint partnership will make it easy for companies to exchange files, quickly, securely and cost-effectively across all major platforms–both within the walls of their enterprise and outside of it.
These are exciting times at bTrade, and we thank you for your continued interest and investment in our company. We look forward to continuing to serve you with new and enhanced managed and secure file transfer solutions to meet your evolving needs. We value our relationship and business with you.
Yours Very Truly,
Steve Zapata
President and CEO, bTrade LLC
From the Office of the President
Steve Zapata, CEO and President, bTrade LLC
Finishing Strong
Happy New Year and I hope you are having a very prosperous 2012.
bTrade ended 2011 with great business momentum. Despite the tough economic climate, we continued executing our growth strategy through industry partnerships, certifications, improvements to existing solutions and by introducing new solutions. We finished 2011 with both increased revenues year-over-year and significant net income increases. Our customer base increased in the United States, EMEA and Asia Pacific. We are reaching new heights as we realize the benefits of our prior strategic investments and begin achieving market traction.
Over the summer, we announced significant enhancements to both our TD and bTrade Secure solution lines. These enhancements bring additional security and visibility features, along with improved workflow tools, to both our enterprise and SMB customers. We will continue to further our position as the trusted source for secure and managed file transfer technology designed to handle business–critical data at-rest and in-motion.
In July of 2011, we moved our headquarters to a new location in Glendale, California. Our new Class A offices are best-of-breed in terms of location and amenities and will handle bTrade’s continued growth in the years to come. In the fall, we strengthened our presence in the Pharmaceutical sector with the announcement that European software and services vendor, PHARMSOFT, chose bTrade Secure as a gateway for sending secure and encrypted reporting of adverse drug reactions data.
These are exciting times in the MFT marketplace and at bTrade, and we thank you for your continued interest and investment in our company. We look forward to working with all of our customers in this new year and we expect to bring new customers to the bTrade family of solutions across all verticals and geographies. We value our relationship and business with you.
Yours Very Truly,
Steve Zapata
President and CEO, bTrade LLC
