Steve Zapata – CEO and Managing Member of bTrade
Steve is a highly respected e-commerce and data security executive who has led many well-recognized technology companies and managed company initiatives both domestically and internationally. Steve currently serves as CEO and Managing Member of bTrade where he has led tremendous expansion, innovation, and customer service excellence.
Prior to leading bTrade, Steve served in a variety of roles for 12 years at IBM including as Country Manager for the IBM Global Network and its EDI/VAN/AS2 solutions located in New York and Mexico City. As a General Manager at GE, Steve successfully grew GE’s GXS operations in Mexico and the Caribbean. As President and CEO of DNS Commerce, a Boston-based EDI software and services company, Steve guided a turnaround and eventual acquisition by a European e-commerce company. He was also President and CEO of TIE Commerce USA and Chief Strategy Officer of TIE Holding, a publicly held company on the NYSE, located in Amsterdam, the Netherlands. Before that, Steve was VP of Sales and Strategy for Cyclone Commerce (now Axway), an AS2 and MFT provider located in Scottsdale, Arizona, and Senior Vice President of Sales & Business Development at INOVIS which is located in Alpharetta, Georgia.
Over the years, Steve has acted as an advisor to public and private companies, including a private equity firm located in Naples, Florida named Avantce (www.avantce.com). He has also sat on Advisory Boards for DirectEDI, a web services and hosted transformation company located in San Diego, California, Ecsalesdata.com of Los Angeles, California, and XsCapacity of Northampton, Massachusetts.
Steve has completed coursework towards an MBA at San Francisco State University, a BS Degree from California State University, Chico, and an Associate of Arts Degree from Riverside City College. He is a graduate of both IBM’s Entry Marketing and Business Education Program in Dallas, Texas and GE’s Executive Training Program in Crotonville, New York.
Don Miller – President and General Counsel
Don has a dual role at bTrade. As President, he manages the day-to-day activities of the company to ensure the proper functioning of all aspects of our products and services so that bTrade is consistently delivering the quality and efficiency our customers expect. As General Counsel, he supervises and directs the company’s legal and compliance activities.
Prior to joining bTrade, Don was a partner in the Los Angeles law firm of Sandler and Rosen, LLP. During his 13 years with Sandler and Rosen, he handled a wide range of sophisticated civil litigation matters for businesses and high net-worth individuals. He also provided legal advice to clients on transactional matters, including corporate formation issues, acquisitions, protection of intellectual property, contract negotiation, and dispute resolution. In addition to providing quality services to clients, Don was responsible for a variety of administrative duties, including implementation and oversight of the firm’s online legal research capabilities.
Don has a Juris Doctorate degree from the University of Southern California’s Gould School of Law and a Bachelor of Arts degree from Buena Vista University, Storm Lake, Iowa. He is a licensed member of the State Bar of California and has been admitted to practice before all the state and federal courts in California.
Theresa Perez – Vice President of Finance and Accounting
Theresa is responsible for all finance functions worldwide including external reporting, treasury and cash management, business insurance, tax planning and compliance, risk management, and accounting.
Theresa joined the CPA firm of King, King, Alleman and Jensen as a Junior Associate and later became a Tax partner of the firm. Theresa gained International tax experience from her tenure at the Big 4 firms of Ernst & Young, LLP and PriceWaterhouseCoopers, LLP. At E&Y she worked in the Personal Financial Planning Tax group and at PWC, she worked in the Middle Market Advisory Services group assisting in tax, accounting and financial matters.
Theresa has also served as CFO for the Burbank Community YMCA overseeing the finance and accounting functions and also served as Interim CEO for an eighteen month period. She has assisted in the acquisition of various properties and has been instrumental in securing financing options for the organization.
Theresa Perez received her Bachelor of Science Degree from California State University, Chico in Accounting and she received her Masters of Tax from the Leventhal School of Accounting at the University of Southern California (USC). Theresa is a Certified Public Accountant and is a member of the American Institute of CPA’s and the California Society of CPA’s. Theresa has been a volunteer board member for various nonprofit organizations in the Los Angeles area.
Clifton Gonsalves – VP of Engineering
As bTrade’s VP of Engineering, Clifton oversees our product and technology implementations and customer support. Clifton focuses on business-to-business and collaborative commerce technologies, including guidance on technology planning in support of corporate growth. He also works closely with product management to insure that new releases of our solutions match market and customer expectations. Clifton has overall responsibility for ensuring that our customers receive responsive support and quality problem determination.
Clifton has over 22 years of experience in various technology domains, including secure data communications, managed file transfer, EDI and web development. His background includes roles in development, project management and in-depth level three customer care management. His extensive software development experience includes methodologies such as Waterfall and Agile. He has worked in companies having CMMI, Six Sigma ISO and FIPS 140-2 certifications and has assisted those companies with maintaining these certifications on a go-forward basis.
Clifton came to bTrade from Click Commerce where he had been working on the TD legacy solutions for more than four years maintaining and enhancing the solution offerings, as well as interacting with the enterprise and spoke customer base.
He holds a Bachelor of Engineering Degree (Computer Engineering) from the University of Mumbai, India.
Scott Beland – Director of Customer Support
Scott joined bTrade in 2008 bringing with him more than 20 years of experience across multiple facets of the IT industry. In addition to managing the support function, he is an active member of the support team and also has the role of Service Delivery Manager for several of bTrade’s largest accounts.
Scott spent 17 years with IBM, starting out as a field engineer in mainframe support before moving into network support and implementation. He managed the IBM Global Services EDI interconnect, a role he continued in when that business was sold to GXS in 2005.
Since joining bTrade, Scott has been focused on building a customer support team comprised of individuals who possess both extensive technical knowledge and world-class customer support skills. The bTrade customer support team has more than five decades of combined experience in delivering technical solutions to their customers.
Scott holds a Bachelor of Science degree in Computer Programming from Tampa College.
Hanz Jorgensen – Senior Manager, Pre-Sales and Support Services
Hanz’s strong technical expertise in the managed file transfer arena and versatile skill set allow him to handle multiple roles within the bTrade organization.
Hanz manages our team of experienced Solution Consultants (Presales) who help bTrade customers understand the value of our managed file transfer solutions, and he is responsible for developing and executing business plans to support and expand specific solutions of interest. In addition, Hanz coordinates with multiple workgroups and stakeholders to ensure that prospective solutions are aligned with customer demands.
Hanz also manages both pre- and post-implementation support projects for our Customer Support Team. He oversees the outline, design, and management of deployments of both enterprise and entry-level solutions, and he is the lead contact for some of bTrade’s largest customers.
Hanz has over 20 years of experience in system administration, project management, customer support, and pre-sales in the managed file transfer, encryption, compression and technology industries. Hanz joined bTrade in 2008, and before that, he worked for companies such as Verizon, iSoft, nuBridges, Liaison Technologies, Click Commerce, and EarthLink.
He holds a Bachelor of Science degree in Computer Science from the University of Texas, Arlington, as well as a number of certifications related to the managed file transfer industry.
“The bTrade support team is responsive, helpful, and very knowledgeable every time you need them. They are head and shoulders above the ‘other guys’.”
“Their customer support is outstanding and when we have a question (which isn’t often), my calls or emails are answered right away.”
Bank IT environments today need robust, scalable solutions that can accommodate every phase of business growth. bTrade’s managed file transfer solution has given us flexibility and piece of mind knowing that our communications are secure.”
“bTrade’s TDAccess is a secure, scalable and an intuitive file transfer solution that has been easily integrated into our existing infrastructure.”
“For over fifteen years, bTrade has provided FedEx with a stable, reliable, and secure best practice solution for managed file transfer service. We chose bTrade because we cannot tolerate any instability or security risks.”
“TDXchange provides the data security that is critical to PHARMSOFT, as well as the electronic reporting required by our partners and customers.”
“We receive an exceptional service level from the bTrade technical support team and know our needs will be taken care of based on their consistent track record.”
“We’ve enjoyed our long partnership with bTrade using its suite of software solutions to securely transmit data to and from end points globally. bTrade’s team of experts have consistently provided timely, high quality customer support.”
