Professional Services
Managed MFT Services
bTrade provides fully managed and co-managed MFT services for on-premises, cloud, and hybrid environments. We can manage the complete MFT operation or augment your internal team with experienced implementation, administration, monitoring, security, and support specialists.
bTrade helps organizations operate, monitor, secure, and continuously improve mission-critical Managed File Transfer environments. We can assume responsibility for an agreed operational scope or augment the customer’s internal MFT team with experienced architecture, engineering, administration, and support resources.
Managed MFT Services are available for TDXchange and TDCloud environments deployed on premises, in the customer’s cloud, in a bTrade-managed cloud, or across hybrid, multicloud, and Kubernetes architectures.
Flexible Managed MFT Service Models
Each engagement is structured around the customer’s architecture, internal resources, security requirements, operational responsibilities, and service-level objectives.
Fully Managed MFT
bTrade manages the agreed implementation and operational scope on the customer’s behalf. This model is designed for organizations that want the benefits of enterprise MFT without building or maintaining a dedicated internal MFT team.
Co-Managed MFT
bTrade works as an extension of the customer’s MFT, infrastructure, security, application, or operations teams. Responsibilities are shared according to the customer’s internal capabilities and business requirements.
MFT Team Augmentation
bTrade provides experienced MFT specialists to address resource gaps, support major initiatives, increase operational capacity, or provide advanced expertise for complex technical requirements.
.png)
Managed MFT Capabilities
Depending on the selected service scope, bTrade can provide:
- Platform implementation: Design, install, configure, integrate, test, and deploy the MFT environment.
- Platform administration: Manage configurations, users, roles, permissions, policies, services, nodes, environments, and operational settings.
- Trading-partner onboarding: Configure partner identities, endpoints, protocols, certificates, connectivity, workflows, notifications, and processing policies.
- Workflow administration: Create and maintain schedules, routing rules, automation, validations, transformations, acknowledgments, retries, and exception handling.
- Monitoring and incident response: Monitor platform health, transfer activity, workflow status, processing deadlines, alerts, failures, and operational exceptions.
- Certificate and key management: Assist with certificate inventories, expiration tracking, renewals, replacements, cryptographic policies, and key-management procedures.
- Upgrades and maintenance: Plan, test, coordinate, and deploy product upgrades, patches, configuration changes, and maintenance activities.
- Performance and capacity management: Review transaction volumes, file sizes, concurrency, processing times, storage, resource utilization, and platform capacity.
- Availability and recovery: Support backup, recovery, high availability, disaster recovery, failover testing, and operational-readiness procedures.
- Security and compliance operations: Maintain access controls, audit records, configuration histories, retention policies, monitoring integrations, and evidence required for internal or regulatory reviews.
- SLA monitoring and reporting: Track workflow performance, delivery deadlines, failures, acknowledgments, response times, and other agreed operational measures.
- Documentation and knowledge management: Maintain architecture diagrams, configuration records, workflow documentation, operational runbooks, support procedures, and administrative instructions.
- Continuous improvement: Review recurring incidents, operational bottlenecks, alert noise, workflow performance, capacity trends, and opportunities for greater automation.
Customer-Controlled Service Scope
Managed MFT Services do not require customers to surrender control of their environment. The division of responsibilities is documented according to the selected operating model.
Customers can retain authority over:
- Infrastructure and cloud accounts
- Network and firewall changes
- Identity and privileged-access systems
- Security policies and approvals
- Business workflow requirements
- Application ownership
- Trading-partner relationships
- Production-change authorization
bTrade assumes only the responsibilities defined in the agreed service scope, operating procedures, access model, and escalation process.
Deployment Flexibility
Managed MFT Services can support environments hosted:
- In the customer’s data center
- In the customer’s AWS, Microsoft Azure, or Google Cloud environment
- In a bTrade-managed cloud
- Across private and public cloud infrastructure
- In hybrid or multicloud architectures
- On Kubernetes platforms
- As shared or dedicated customer instances
This allows organizations to select the hosting, isolation, data-residency, security, and operational model that best fits their requirements.
Operational Governance and Reporting
Each engagement can include defined responsibilities, service levels, escalation procedures, maintenance processes, reporting requirements, and governance reviews.
Operational reporting may cover:
- Platform availability
- Transfer volumes and success rates
- Workflow SLA performance
- Failed and delayed transactions
- Incidents and corrective actions
- Partner onboarding activity
- Certificate-expiration status
- Capacity and performance trends
- Configuration and administrative changes
- Upgrade and maintenance activity
- Security and compliance events
- Recommended operational improvements
Coverage hours, response objectives, reporting frequency, and escalation procedures are defined according to the selected service level.
Why Choose bTrade Managed MFT Services?
Since 1990, bTrade has helped organizations automate and operate secure data exchanges by solving real business and technical challenges.
Customers benefit from:
- Direct access to experienced MFT specialists
- Deep TDXchange and TDCloud product expertise
- Fully managed and co-managed operating models
- Support for customer-hosted and bTrade-hosted environments
- Experience with complex enterprise integrations
- Security and governance incorporated into daily operations
- Workflow-level monitoring and SLA reporting
- Flexible assistance that can expand as requirements change
- Close coordination with customer technical and business teams
- Access to bTrade engineering for advanced product issues
The objective is not simply to keep the platform running. It is to maintain a secure, reliable, observable, and adaptable MFT operation that supports critical business processes.
Frequently Asked Questions
What are Managed MFT Services?
Managed MFT Services provide ongoing administration, monitoring, maintenance, security, workflow management, partner onboarding, incident response, reporting, and operational expertise for an organization’s Managed File Transfer environment.
What is the difference between fully managed and co-managed MFT?
With fully managed MFT, bTrade assumes responsibility for the agreed operational scope. With co-managed MFT, bTrade shares responsibilities with or augments the customer’s internal team.
Can bTrade manage MFT in our environment?
Yes. bTrade can provide managed services for supported environments deployed in the customer’s data center, private cloud, public cloud, Kubernetes platform, or hybrid architecture.
Is Managed MFT Services the same as TDCloud?
No. TDCloud is bTrade’s cloud-based MFT platform and hosting model. Managed MFT Services provide the personnel, processes, administration, monitoring, and operational expertise required to manage an MFT environment. The services can be used with TDCloud or customer-hosted TDXchange deployments.
Can bTrade augment our existing MFT team?
Yes. bTrade specialists can supplement an internal team with platform administration, workflow configuration, partner onboarding, monitoring, upgrades, troubleshooting, security, reporting, and advanced technical expertise.
Can the service scope change over time?
Yes. Responsibilities and service levels can be adjusted as transaction volumes, partner communities, internal staffing, security requirements, and business priorities change.
Does bTrade provide 24-hour operational coverage?
Coverage options depend on the selected service level. Agreements can define coverage hours, incident priorities, response objectives, escalation procedures, and optional around-the-clock support for critical production operations.