Providing Effective Customer Support: More than Words?
Our current global society has become a paradoxical state where individuals are interacting more frequently, but without ever meeting the person they are interacting with, or even actually speaking to the person. As acronyms and shorthand phrases reduce sentences to a few letters, and with no visual or audio cues to be interpreted, effective communication (despite a very large quantity of communication) seems more difficult to achieve. (more)
