bTrade Newsletter- Fall 2014

September 24th, 2014

Scott Beland, Director of Support, bTrade LLC

Providing Excellent Customer Service

Customer service is the heartbeat of bTrade and we are proud to have an outstanding team working every day to help customers resolve their issues.

At bTrade, we are not only the experts in managed file transfer and data security, but we can also solve problems or answer your questions, whether it’s related to bTrade solutions or integrating with other technologies.  We understand the challenges that you face every day, and we are here to assure you that your data is secure along with the complexities of complying with all the governance rules and regulations.

bTrade has a different philosophy in regards to customer support, which is probably why our customers consistently give rave reviews.  We believe the most effective way to get to the heart of an issue is to have the right people who can resolve the issue on the front lines. Many companies dedicate huge budgets to shorten the resolution time of their support cases.  We’ve found that the best way to do this is to put the people with the answers at the front door.  Real people, with real knowledge, to provide real answers: really quickly.  The bTrade support staff has an average of more than 20 years’ experience in IT and data security, and has a passion and dedication to meeting your service/support needs.

bTrade Customer Satisfaction Survey

bTrade continues to conduct periodic customer satisfaction surveys.  The information obtained from monitoring and measuring this information helps us identify opportunities for improving our organization’s strategies, solutions, processes and characteristics that are valued by you.  That is one reason why we continue to have a 99.7% client satisfaction rating, which is well above the 76% satisfied score for the overall Computer Software Industry, according to the ACSI.

Do You Have a Current bTrade Maintenance and Support Plan?

Our Support plan provides phone or email support Monday through Friday, 8 a.m. to 6 p.m. CT from our support team based in the US.  If you would like to learn more about our maintenance or professional services visit our website or contact one of our Solution Specialists.


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