“Their customer support is outstanding and when we have a question (which isn’t often), my calls or emails are answered right away.”
“bTrade’s TDAccess is a secure, scalable and an intuitive file transfer solution that has been easily integrated into our existing infrastructure.”
“We receive an exceptional service level from the bTrade technical support team and know our needs will be taken care of based on their consistent track record.”
“bTrade Secure provides the data security that is critical to PHARMSOFT, as well as the electronic reporting required by our partners and customers.”
“The bTrade support team is responsive, helpful, and very knowledgeable every time you need them. They are head and shoulders above the ‘other guys’.”
“For over fifteen years, bTrade has provided FedEx with a stable, reliable, and secure best practice solution for managed file transfer service. We chose bTrade because we cannot tolerate any instability or security risks.”
Bank IT environments today need robust, scalable solutions that can accommodate every phase of business growth. bTrade’s managed file transfer solution has given us flexibility and piece of mind knowing that our communications are secure.”
“We’ve enjoyed our long partnership with bTrade using its suite of software solutions to securely transmit data to and from end points globally. bTrade’s team of experts have consistently provided timely, high quality customer support.”
Overview
bTrade’s managed file transfer Technical Support Organization is comprised of industry professionals who are knowledgeable in all aspects of communications, security software and managed file transfer. Our team has in-depth knowledge of networking, mail platforms, hardware, and operating systems which are used to assist all supported bTrade managed file transfer customers and partners. Each member receives ongoing product training from our Engineering Department related to new features, protocols and security standards. Whether installing and configuring a new bTrade environment or troubleshooting complex issues, our Technical Support Organization possesses the expertise and commitment needed to quickly resolve issues.
bTrade provides support to customers who have a valid license agreement in place and whose maintenance fees are current.
Key Support Features
- 24-hour access to the bTrade Support Portal, which allows our managed file transfer customers to create and track tickets
- Quick response times to initial request
- Experienced, knowledgeable, and customer-focused staff
- Timely updates on open incidents
- Accelerated response time for production incidents
