Support

bTrade support

Overview

bTrade’s managed file transfer Technical Support Organization is comprised of industry professionals who are knowledgeable in all aspects of communications, security software and managed file transfer.  Our team has in-depth knowledge of networking, mail platforms, hardware, and operating systems which are used to assist all supported bTrade managed file transfer customers and partners.  Each member receives ongoing product training from our Engineering Department related to new features, protocols and security standards. Whether installing and configuring a new bTrade environment or troubleshooting complex issues, our Technical Support Organization possesses the expertise and commitment needed to quickly resolve issues.

bTrade provides support to customers who have a valid license agreement in place and whose maintenance fees are current.

Key Support Features

  • 24-hour access to the bTrade Support Portal, which allows our managed file transfer customers to create and track tickets
  • Quick response times to initial request
  • Experienced, knowledgeable, and customer-focused staff
  • Timely updates on open incidents
  • Accelerated response time for production incidents
 
Who We Are

bTrade is a global technology leader in managed file transfer products and services. We are committed to continuous innovation in technology and to exceeding the needs and requirements of our diverse customer base. It is our goal to help our customers build strong, secure and productive relationships with their clients in a way that helps our customers achieve their business and profit objectives.
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What Customers Are Saying

“By using TDAccess, we have saved 60 minutes in file transmission time. These 60 minutes are very significant as it allows us to scale and grow our business and still meet our incredibly tight Service Level Agreements. Thanks to bTrade for helping us achieve business results.”

Vice President, $1.5 Trillion Multinational Financial Services Company, Boston, MA

Logo-PHS“TDXchange provides the data security that is critical to PHARMSOFT, as well as the electronic reporting required by our partners and customers.”

Paul-Peter Pokojski, CEO of PHARMSOFT

ubocBank IT environments today need robust, scalable solutions that can accommodate every phase of business growth. bTrade’s managed file transfer solution has given us flexibility and piece of mind knowing that our communications are secure.”

David Crockett, Network Engineer, Union Bank of California

entertainment“We receive an exceptional service level from the bTrade technical support team and know our needs will be taken care of based on their consistent track record.”

Information Technology, Levy Home Entertainment

fgx_logo“Their customer support is outstanding and when we have a question (which isn’t often), my calls or emails are answered right away.”

Eileen Newell, Systems Manager of FGX International

fed“For over fifteen years, bTrade has provided FedEx with a stable, reliable, and secure best practice solution for managed file transfer service. We chose bTrade because we cannot tolerate any instability or security risks.”

IT Manager for FedEx

logo-westbrook-floral“The bTrade support team is responsive, helpful, and very knowledgeable every time you need them. They are head and shoulders above the ‘other guys’.”

Calvin Ellens, Manager, Information Systems, Westbrook Floral

Primerica“bTrade’s TDAccess is a secure, scalable and an intuitive file transfer solution that has been easily integrated into our existing infrastructure.”

David Wade, CIO for Primerica Inc

camrygroup“We’ve enjoyed our long partnership with bTrade using its suite of software solutions to securely transmit data to and from end points globally.  bTrade’s team of experts have consistently provided timely, high quality customer support.”

Todd Miller, President, The Camry Group

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Customer Success

For bTrade, the customer is at the center of all we do – from recruiting and hiring, to implementing processes and procedures, to solution design, development, delivery and support. Our customers can count on superior managed file transfer solutions and world class people who understand the complex mandates and industries in which customers operate. We partner with our customers to build value into every solution and to provide an exceptional ongoing customer experience.

We do all of this because our measure of success is our customers’ success.

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