bTrade Professional Services

bTrade professional services

 

Overview

bTrade‘s experienced professional services team has the technical skill and knowledge required to integrate our secure managed file transfer solutions into your existing environment.  Implementing technology solutions can be a complex challenge requiring considerable time, skill and effort.  All too often, organizations do not have the resources or the technical expertise required to design, deploy and manage new secure managed file transfer solutions.  The bTrade Professional Services team is specifically trained to help you implement your managed file transfer solution, efficiently and effectively.

Key bTrade Professional Services:

Implementation Services:  We can provide the necessary personnel with the appropriate skill set to enable your choice of secure managed file transfer solutions to be successful.   We can provide all manner of services from initial assessment to the design, installation and initial setup.

Enterprise Deployment and Rollout:  Should you need assistance in deploying the secure managed file transfer solution and working with your partners to ensure a speedy deployment, bTrade has the trained technical staff ready to assist you.

User and Administrator Training:  New secure managed file transfer solutions require new ways to accomplish your goals.  Our training staff can assist you with learning the new features and functions that your choice of solution provides.

Upgrade Support:  Our trained staff can assist with upgrading from older versions of our products, as well as migration from existing solutions.

Solution Customization Services:  If your choice of secure managed file transfer solutions requires deeper integration than those that are already provided, bTrade offers the ability to customize the solution so that it fits into your existing environment and provides more functionality to you.

Proven Expertise, Maximized Value

The bTrade Professional Services team is comprised of a specially-trained team of focused technology experts who are dedicated to maximizing the value each and every customer obtains from our secure managed file transfer solutions.  We help ensure that the solution you choose, and how it is implemented, best serves your organization’s long-term business requirements.

 
Who We Are

bTrade is a global technology leader in managed file transfer products and services. We are committed to continuous innovation in technology and to exceeding the needs and requirements of our diverse customer base. It is our goal to help our customers build strong, secure and productive relationships with their clients in a way that helps our customers achieve their business and profit objectives.
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What Customers Are Saying

entertainment“We receive an exceptional service level from the bTrade technical support team and know our needs will be taken care of based on their consistent track record.”

Information Technology, Levy Home Entertainment

fed“For over fifteen years, bTrade has provided FedEx with a stable, reliable, and secure best practice solution for managed file transfer service. We chose bTrade because we cannot tolerate any instability or security risks.”

IT Manager for FedEx

fgx_logo“Their customer support is outstanding and when we have a question (which isn’t often), my calls or emails are answered right away.”

Eileen Newell, Systems Manager of FGX International

Logo-PHS“TDXchange provides the data security that is critical to PHARMSOFT, as well as the electronic reporting required by our partners and customers.”

Paul-Peter Pokojski, CEO of PHARMSOFT

logo-westbrook-floral“The bTrade support team is responsive, helpful, and very knowledgeable every time you need them. They are head and shoulders above the ‘other guys’.”

Calvin Ellens, Manager, Information Systems, Westbrook Floral

Primerica“bTrade’s TDAccess is a secure, scalable and an intuitive file transfer solution that has been easily integrated into our existing infrastructure.”

David Wade, CIO for Primerica Inc

camrygroup“We’ve enjoyed our long partnership with bTrade using its suite of software solutions to securely transmit data to and from end points globally.  bTrade’s team of experts have consistently provided timely, high quality customer support.”

Todd Miller, President, The Camry Group

“By using TDAccess, we have saved 60 minutes in file transmission time. These 60 minutes are very significant as it allows us to scale and grow our business and still meet our incredibly tight Service Level Agreements. Thanks to bTrade for helping us achieve business results.”

Vice President, $1.5 Trillion Multinational Financial Services Company, Boston, MA

ubocBank IT environments today need robust, scalable solutions that can accommodate every phase of business growth. bTrade’s managed file transfer solution has given us flexibility and piece of mind knowing that our communications are secure.”

David Crockett, Network Engineer, Union Bank of California

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Customer Success

For bTrade, the customer is at the center of all we do – from recruiting and hiring, to implementing processes and procedures, to solution design, development, delivery and support. Our customers can count on superior managed file transfer solutions and world class people who understand the complex mandates and industries in which customers operate. We partner with our customers to build value into every solution and to provide an exceptional ongoing customer experience.

We do all of this because our measure of success is our customers’ success.

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