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Help & Information at Your Fingertips
The bTrade Customer Portal provides access to online customer support including the ability to browse for solutions to common questions and communicate with the bTrade support team.
To gain access to these exciting new features you need to:
• Be a current bTrade maintenance customer
• Have a customer portal account
Have questions and need to contact Customer Support?
You can reach our dedicated support group at the following numbers:
Toll Free: 866-446-2935
Main Number: (818) 334-4177
Email:
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Customer Portal: Click Here
If you do not have a Customer Portal account, please email the support team with your name, company name, and contact information. We will create your account shortly and send you an email confirmation.
Business Hours and Holidays
The normal support hours for bTrade’s Technical Support Organization are 8 a.m. – 6 p.m. CST. Extended technical support coverage is available for an additional fee. Please contact your bTrade representative for more information.
You may contact the Technical Support directly here or via the Customer Portal here.
The following are company observed holidays, during which time we grant our employees some well deserved down time to enjoy with their family and friends.
- April 6th - For Good Friday, bTrade offices to close at 1:30 pm in each time zone
- May 28th - Memorial Day
- July 4th - Independence Day
- September 3rd - Labor Day
- November 22nd and 23rd - Thanksgiving
- December 25th - Christmas
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